Ask An Advocate Q&A |

Ask An Advocate: Metro Mobility

Ask an Advocate iconQ. What determines whether my 25 year old son with an Intellectual & Developmental Disability (IDD) can get rides from Metro Mobility? How does he apply?

A. Metro Mobility is a service through Metro Transit that offers rides to people with disabilities and seniors who cannot use regular route transportation or would have difficulties at certain times of the day. Eligibility follows criteria under the Americans with Disabilities (ADA) guidelines that look at factors like: Does the person have limiting physical or cognitive disabilities that prevents them from using the regular route system? Is the person limited by a physical or cognitive disability in transferring rides or getting to their destination? If the person has the ability at all times of the day to use regular fixed route transportation, they do not qualify for Metro Mobility. However, if the person because of disabilities could not use regular fixed route at night or other times because of their disabilities, they could qualify.

A person of any age can ride Metro Mobility. Parents can accompany children under age 18, and Personal Care Assistance (PCAs) or other guests can accompany adults but must pay the Metro Mobility fare.

There is a Metro Mobility Certification Questionnaire that must be completed before someone can ride Metro Mobility. A qualified medical professional, such physicians, psychologists, social workers, registered nurses, therapists, etc,  must complete the Professional Verification Form and provide information about the person’s disability. Metro Mobility must approve the submitted application before rides can begin. Find more information at

If you have questions, contact The Arc Minnesota via phone at 952.920.0855 or toll-free at 833.450.1494, and ask to speak to an Advocate about transportation.