Our new Help Desk is now available!
People with intellectual and developmental disabilities (IDD) and their families have always been able to call the Arc and talk with staff about their needs. The Help Desk is a new way for staff to work with people with IDD and their families to get the information and resources they need.
We want you to be in control. Our new Help Desk will support you in finding the information you need to explore your options, find resources, and accomplish your goals. We believe every person has unique strengths and deserves a chance to use them.
Your needs and ideas are important to us. We used direct feedback from our Human Centered Design survey to help us design our Help Desk to meet your needs. We’ll work together to make important updates to it over time.
How does the Help Desk work?
When you call our Help Desk, an Arc Minnesota staff will answer. They will talk to you about your situation, goals, options, and a way forward. If we’re unable to help with a situation directly, we’ll connect you with one of our trusted partners.
If you call the Help Desk and no one answers your call, please leave a message and we’ll return your call as soon as we can.
We hope the change to our Help Desk model will be accessible and equitable to all Minnesotans with IDD and their families. If it isn’t, we want you to let us know!